Refund policy

Return Policy – Elyndria

Important: Please read our return policy carefully. By placing an order, you agree to these terms.

Returns

Return period

You can return your product within 30 days of receiving it. After this period, we cannot offer a refund or exchange.

Conditions

The product must be:

  • unused
  • in its original condition
  • in its original packaging

For hygiene products, items must be completely clean.

Exclusions

Returns are not accepted for:

  • underwear
  • hygiene products
  • personalized/custom products

Return request

To initiate a return, please email: info@elyndria.com with:

  • your order number
  • the reason for the return
  • a photo (if the item is damaged)

⚠️ Important:
Returns without prior approval will not be accepted.

Return address

Our warehouse is located in Asia. The customer is responsible for sending the product to the address provided after approval.

Liability

Returns are the responsibility of the customer. Elyndria is not responsible for lost packages or items held at customs.

Tracking (Track & Trace)

The return shipment must include a tracking number.
Without tracking → no refund.

Refunds

  • Once the product is received, it will be inspected
  • You will be notified by email
  • If approved, the refund will be processed within up to 30 days

Refund delays

If you have not received your refund after 30 days:

Costs

  • Return shipping costs are the responsibility of the customer
  • Costs may start from approximately €20
  • We are not responsible for lost shipments

Exceptions

If you receive a defective product:
→ We will send you a new one free of charge

Cancellations

You can cancel your order within 1 hour of placing it.
After this time, the order cannot be canceled.

Contact

For any questions:
info@elyndria.com