Shipping policy
Return Policy – Elyndria
Important: Please read this policy carefully. By placing an order, you agree to these terms.
Returns
Products sent without prior request will not be accepted and no refund will be issued.
1. Return Period
You may return your product within 30 days after receiving it.
After this period, returns will not be accepted.
2. Conditions
The product must:
- be unused
- be in its original condition
- include its original packaging
Hygiene products must be completely clean.
3. Exclusions
Returns are not accepted for:
- underwear
- hygiene products
- personalized/custom products
4. Return Request
To initiate a return, please email:
info@elyndria.com
Include:
- your order number
- the reason for the return
- a photo (if the item is damaged)
⚠️ Important:
Returns without prior approval will not be accepted.
5. Return Address
Our warehouse is located in Asia.
The product must be sent to the address provided after approval.
6. Responsibility
Returns are the responsibility of the customer.
Elyndria is not responsible for lost packages or items held at customs.
7. Track & Trace
The return shipment must include a tracking number.
Without tracking → no refund.
Refunds
Once the product is received:
- it will be inspected
- you will receive an email notification
If approved, the refund will be processed within up to 30 days.
Refund Delays
If you have not received your refund:
- check your bank account
- contact us: info@elyndria.com
Costs
- Return shipping costs are the responsibility of the customer
- Costs may start from approximately €20
- We are not responsible for lost shipments
Exceptions
Defective product:
👉 We will send you a new one free of charge
Cancellations
You can cancel your order within 1 hour after placing it.
After this time, the order is final.
